Senior Engineer - Network Operations
Core
Resolving complex network faults, managing escalated incidents, and implementing network upgrades for customer services.
Role type
Senior Network Operations Engineer
Builds
Customer network performance improvements and service reliability
Domain
Telecommunications / Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Network fault resolution, Incident management, Network design, Change management, Technical documentation, SLA management, Vendor management, Risk prioritization, CAB review, Team training
Preferred skills
Platform engineering collaboration, Proactive monitoring, 24/7 support rotation
Technologies
Monitoring platforms, Customer networks, Core network infrastructure
Responsibilities
Resolve escalated and major incidents within the operations team or with technology partners; Identify and manage escalated faults with third-party suppliers; Design and implement changes to improve customer network performance; Complete LLD reviews for new customers/projects; Prioritize network improvement changes based on risk; Act as technical reviewer and approver for network changes presented to CAB; Support design and project teams on major projects; Provide and update technical documentation and diagrams; Provide training, guidance, and support to other Capita teams; Provide out-of-hours support via 24/7 rota; Manage and resolve incidents and service requests via monitoring platforms and direct customer contact within contractual SLA.
