ServiceNow Developer - Virtual Agent & Now Assist
Core
Design, develop, and configure ServiceNow Virtual Agent and Now Assist solutions to deliver intelligent automation and conversational AI for IT and business functions.
Role type
ServiceNow Developer (Generative AI & Virtual Agent)
Builds
Intelligent automation and conversational AI solutions on the ServiceNow platform
Domain
IT Service Management (ITSM) / Enterprise Automation / Generative AI
Deliverable
production ML models | product features
Required skills
ServiceNow Development, Virtual Agent configuration, Now Assist implementation, Flow Designer, IntegrationHub, JavaScript, ServiceNow scripting, Generative AI concepts
Preferred skills
ServiceNow Certified System Administrator (CSA), ServiceNow Certified Application Developer (CAD), ITSM/HRSD/CSM module experience, AI Search/Knowledge Management design, enterprise-scale automation design, ServiceNow Partner/Consultancy background
Technologies
ServiceNow Platform, Virtual Agent, Now Assist, Flow Designer, IntegrationHub, JavaScript
Responsibilities
Design and configure ServiceNow Virtual Agent solutions; Implement and optimize Now Assist capabilities; Develop conversational AI experiences for self-service; Configure AI-powered workflows to automate manual processes; Integrate Virtual Agent and Now Assist with ITSM, HRSD, CSM modules; Develop and maintain custom ServiceNow applications and integrations; Support AI governance, testing, and continuous improvement initiatives
Seniority
Mid-to-Senior, hands-on IC
