Beratungsstellenassistenz (m/w/d)
Core
Administrative support for a social legal consultation office, handling member inquiries, document processing, and application assistance for pension, health, and disability issues.
Role type
Administrative Assistant (Social Law)
Builds
Administrative workflows and member support services for the VdK social association
Domain
Social services / Social law / Public administration
Deliverable
client delivery
Required skills
Administrative task execution, telephone and in-person client communication, appointment scheduling, deadline management, document drafting for administrative and legal appeal procedures, mail handling, application form processing, office organization
Preferred skills
MS Office proficiency, structured work approach
Responsibilities
Answering member inquiries via phone and in person, scheduling appointments and monitoring deadlines, creating simple legal documents for administrative and appeal procedures, managing mail intake and output, assisting members with application submissions, general office organization
Seniority
Entry-level / Junior