(Native Dutch & English C1) Customer Support Specialist (Remote)
Core
Deliver Level 1 customer and technical support for a healthcare application via phone, chat, and email, assisting users with account activation, platform navigation, and practice management tasks.
Role type
Customer Support Specialist (Healthcare SaaS)
Builds
Customer support services for healthcare professionals and patients
Domain
Healthcare / SaaS
Deliverable
client delivery
Required skills
Troubleshooting technical platform issues, Account management, Patient data handling, Knowledge base maintenance, Cross-functional communication, Process-oriented ticket handling
Preferred skills
CRM systems experience, Dental or healthcare industry familiarity
Technologies
CRM systems
Responsibilities
Resolve patient login and appointment booking issues, Support healthcare professionals with practice management tasks, Maintain accurate ticket documentation, Communicate with developers and cross-functional specialists, Handle sensitive customer data with care
Seniority
Individual Contributor