Group Account Director
Core
Senior leadership role leading the Client Success function, overseeing account management performance, structure, and development to ensure world-class client experience and profitable growth.
Role type
Senior leadership Group Account Director
Builds
Scalable client success operations and strategic account partnerships
Domain
Digital marketing agency / E-commerce / Performance marketing
Deliverable
Client delivery
Required skills
Strategic leadership, team mentorship, operational process design, high-level client relationship management, e-commerce expertise, performance marketing knowledge, KPI establishment, hiring and onboarding
Preferred skills
Experience in fast-paced environments, ability to balance client satisfaction with commercial performance
Technologies
Creator marketplace, AI-powered discovery platform, paid media tools, CRO platforms
Responsibilities
Lead and oversee the entire Account Management and Client Success department, Manage and mentor Account Managers across multiple client pods, Create frameworks, playbooks, and standards for client communication and retention, Oversee a portfolio of high-value and tier 1 client accounts, Join strategic client calls and escalations
Seniority
Senior, hands-on leadership
