Group Product Manager Client Services

## About the role Maven is hiring a Group Product Manager to sit at a key intersection in the business — enrollment, eligibility, and custom client work. Make it easy for eligible members to find, join, and activate on Maven — and ensure clients see the value that drives renewal. This role is the connective tissue between Maven's market-facing teams and core product. You will own long-term platform investments — eligibility scalability, enrollment funnel performance — while also serving as the product owner for business requirements coming in from clients and client-facing teams. Some of that work you will execute directly in a forward-deployed capacity; the rest you will triage, prioritize, and route to core product owners. You will report directly to the SVP of Product and manage one PM owning Enrollment & Eligibility day-to-day. The right person is deeply fluent in benefits and eligibility systems, knows how to hold the line on member-first decisions in a high-pressure B2B2C environment, and can build a principled framework for what gets built, when, and by whom. Maven's culture is changing. We are resetting around speed, data-driven iteration, and deep member obsession. This hire needs to lead that reset on the client services surface. ## What you will own - The client services product surface: enrollment, eligibility, payer configuration, and employer-facing experience - One PM (Enrollment & Eligibility) — you will manage, develop, and hold accountable - Long-term eligibility platform scalability — investments that unlock enrollment growth at scale, not just point fixes - Enrollment funnel instrumentation and optimization — a member-centric view of where activation breaks down across landing pages, eligibility verification, and onboarding flows, with a clear plan to improve it - Custom products and services for key clients — partner with Client Services and Growth to understand commercial priorities, develop a clear framework for how to evaluate, prioritize, and execute against them in partnership with core product and engineering teams - A triage and prioritization framework for custom client requests — evaluate against platform leverage, sequence against core roadmap, route to the right owner, and communicate decisions back to Client Services and Growth with clarity - Forward-deployed product work where needed — you will spend meaningful time embedded with client-facing teams, on client calls, and in RFP processes where product depth matters - Translation of employer, payer, and client requirements into member-first product decisions — build strong partnerships with clients and client-facing teams, while ensuring B2B pressure does not override member need - Partnership with Benefits Experience and Care Delivery on downstream activation and messaging surfaces ## What we are looking for - 7+ years in product, with meaningful time in health benefits, payer systems, or a complex B2B2C environment — eligibility and enrollment fluency is the highest bar for this role - Deep understanding of how benefits data flows — from employer configuration through eligibility verification through member activation — and where it breaks - Experience in a forward-deployed or client-embedded product capacity — you are comfortable owning the product relationship with external stakeholders, not just internal ones - Experience managing or mentoring PMs — you know how to develop product talent, not just do the work yourself - Strong data skills: funnel instrumentation, activation analysis, communicating outcomes to client success, growth, and executive stakeholders - Experience navigating custom client work in a scaled product org — you know how to evaluate one-off requests against platform leverage, say no when it matters, and find the path that serves both the client and the core product - Familiarity with AI-assisted product development — you have used LLM or agentic tools in your product workflow and understand their application to enrollment and eligibility surfaces - High ownership: you operate like a founder on your surface, push through ambiguity, and do not wait for direction - Member empathy that holds even when client pressure is loud and urgent ## What we will not hire for - GPMs who manage stakeholders rather than own outcomes - GPMs who cannot read and interpret their own funnel data - GPMs who treat every client request as a roadmap item without a framework for what gets built and what does not - GPMs who are effective internally but lose credibility or clarity in client-facing situations - GPMs who delegate up rather than make the call ## What success looks like in 90 days - PM (Enrollment & Eligibility) operating with clear priorities and a defined roadmap - Enrollment funnel fully instrumented, baseline metrics established - Eligibility platform scalability assessment complete, improvement plan in flight - Triage and prioritization framework for custom client requests defined and socialized with Client Services and Growth - Forward-deployed operating model established — clear cadence with client-facing teams, presence in key client and RFP conversations - Activation improvement roadmap defined and aligned with client success ## What we offer - The base salary range for this role is 217,000 - 255,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on qualifications, experience, and skillset. - Maven embraces a flexible hybrid work model. This role is open to candidates in remote locations with a strong preference for San Francisco, CA; secondary locations include Seattle, WA and New York, NY. - Our teams primarily operate from the New York Metropolitan area, NY, San Francisco/Bay Area, CA, and Seattle, WA. For those in our New York City office, we encourage in-person collaboration by requiring team members to work onsite three days a week (Tuesday, Wednesday, Thursday). For those based in San Francisco/Bay Area, CA, and Seattle, WA, we encourage in-person collaboration by requiring team members to attend quarterly