IT Application Engineer – Practice Applications
Core
Hands-on technical role responsible for the support, maintenance, configuration, and continuous improvement of firm-critical applications ranging from in-house developed to commercial off-the-shelf.
Role type
Application Support and Engineering Engineer
Builds
Reliable, secure, and well-governed application services
Domain
Global IT Application and Engineering Services
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
incident resolution, root cause analysis, application configuration, integration management, SaaS administration, upgrade and patching, lifecycle management
Preferred skills
agile working patterns, hybrid working
Technologies
service management platform, vendor-hosted SaaS applications
Responsibilities
Provide technical support across Practice Applications, Perform root cause analysis for recurring and complex incidents, Maintain and enhance application configurations and integrations, Configure and administer vendor-hosted SaaS applications, Support application upgrades and patching, Assist with onboarding of new applications into support
Seniority
Individual Contributor, operational support level
