Service Management (ServiceNow) Sales and Delivery Lead
Core
Lead ServiceNow-powered service management transformations, driving growth and delivering high-value client engagements at the intersection of consulting, technology, and client strategy.
Role type
Senior IC Service Management (ServiceNow) Sales and Delivery Lead
Builds
ServiceNow service management capabilities and multi-tower transformation programs for enterprise clients
Domain
IT Service Management, Digital Operations, Hybrid Cloud, AI-driven operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
IT Service Management (ITSM), ServiceNow platform expertise, pre-sales strategy, delivery leadership, ITIL v4, ITAM/ITOM/HRSD/SecOps/GRC, workflow design, enterprise service process design, multi-million-dollar engagement management, senior stakeholder management, automation, AI-driven operations
Preferred skills
None stated
Technologies
ServiceNow, hybrid cloud platforms, AI tools
Responsibilities
Serve as engagement lead for major ServiceNow programs; Ensure high-quality delivery outcomes meeting scope, schedule, and budget; Provide governance, risk management, and senior stakeholder management; Drive the ServiceNow Service Management pipeline from opportunity to closure; Guide teams of architects, consultants, developers, and project managers; Drive continuous improvement and adoption of ServiceNow best practices
Seniority
Senior, hands-on IC with strategic guidance