Program Manager FlixTrain Growth (m/w/d)
Core
Central point of contact for selected IT service and operational issues for customers and service providers (domestic and international), ensuring service quality, availability, performance, and IT security.
Role type
IT Service Delivery Manager
Builds
IT service delivery and operational stability for customers and service providers
Domain
Insurance / IT Operations
Deliverable
infrastructure
Required skills
IT service management processes, multiprovider management, change and release coordination, incident and problem management, complex IT system analysis, structured conceptual work
Preferred skills
fluent German (C1), fluent English
Technologies
ITSM frameworks, multiprovider management tools
Responsibilities
Define operational requirements and participate in service and performance agreements, coordinate and evaluate internal and external service providers, ensure service quality and IT security, coordinate and approve operational changes and releases, analyze incidents and derive optimization measures, conduct quality reporting and accompany audits
Seniority
Mid-Senior, hands-on IC
