Service Delivery Manager
Core
Own key service delivery relationships for strategic clients, ensuring service excellence and uncovering growth opportunities through new products or upgrades.
Role type
Service Delivery Manager
Builds
Service assurance and operational efficiency for enterprise clients
Domain
IT Service Management / Professional Services
Deliverable
client delivery
Required skills
Service Management operations, C-level executive communication, ITIL-aligned process development, risk and issue management, change management, scope management, major incident management, operational reporting, SLA management, continual service improvement planning
Preferred skills
Network consultancy, application awareness, driving technology roadmaps
Technologies
Self Service portals, ITIL frameworks
Responsibilities
Prepare and present client operational reporting, manage client SLAs and reporting, handle risk and issue management, execute problem and change management, manage major incidents, drive future technology roadmaps, improve operations and client engagement, drive operational efficiency initiatives, develop ITIL aligned service processes, create Continual Service Improvement Plans
Seniority
Mid-level, hands-on IC