First Line Support Analyst / Engineer with German
Core
Junior IT Support Specialist providing technical support and troubleshooting services to end-users, resolving hardware, software, and network issues.
Role type
Junior IT Support Specialist
Builds
IT system operations and user support services
Domain
IT Support / Helpdesk
Deliverable
client delivery
Required skills
German (C1), English (B2), Windows OS proficiency, MS Office proficiency, remote access tools, ticketing systems
Preferred skills
Customer service experience, on-the-job training readiness
Technologies
Windows, remote access tools, reporting systems
Responsibilities
Handling incoming phone calls and emails from customers, resolving hardware and software issues, assisting with network configurations, keeping records of customer enquiries, analyzing and resolving common enquiries, sending complex enquiries to the relevant IT Support Team
Seniority
Junior, entry-level with on-the-job training
