Technical Helpdesk Agent Level 1 ( m/w/d)
Core
Handling user support requests via phone, email, and ticket systems to resolve hardware, software, and network issues.
Role type
Level 1 Technical Helpdesk Agent
Builds
IT support services for end-users
Domain
IT Support / Technical Services
Deliverable
client delivery
Required skills
technical troubleshooting, hardware knowledge, software knowledge, Windows OS proficiency, ticketing system usage, verbal communication, written communication
Preferred skills
IT support certification (e.g., CompTIA A+), remote desktop tools experience, multilingual abilities
Technologies
Windows, ticketing systems, remote desktop tools
Responsibilities
Document support interactions in the ticketing system, perform basic system maintenance tasks like password resets and user account management, adhere to IT policies and procedures, assist in onboarding new employees by setting up hardware and software access
Seniority
Entry-level IC
