Client Success Manager
Core
Manage client relationships end-to-end for a digital marketing agency serving home improvement and outdoor living businesses, ensuring retention and measurable growth outcomes.
Role type
Client Success Manager
Builds
Client retention and expansion within a performance-driven digital marketing agency
Domain
Digital marketing, paid advertising, lead generation
Deliverable
client delivery
Required skills
client relationship management, problem-solving, data analysis, performance metrics tracking, CRM usage, cross-functional collaboration
Preferred skills
GoHighLevel (GHL) experience, paid ads/lead generation background, agency/coaching/consulting environment experience
Responsibilities
Act as main point of contact for assigned clients, proactively identify and resolve client issues, build long-term trust-based relationships, review campaign performance and translate insights into next steps, identify opportunities for additional services
Seniority
Mid-level, hands-on IC
