APS4 Practice Officer
Core
Frontline customer service and operational support for mental health and wellbeing services for veterans and ADF personnel.
Role type
APS4 Practice Officer (Administrative & Operational Support)
Domain
Federal Government / Mental Health Services
Required skills
Frontline customer service, referral coordination, administrative support, data entry, record keeping, workflow management, task allocation, procurement documentation, invoice processing, expenditure tracking, office resource coordination, quality assurance support, compliance support, audit support, operational reporting
Preferred skills
Experience in health service or government environment, ability to manage high-volume workload, strong communication skills
Responsibilities
Provide front-of-house support and act as first escalation point for enquiries; coordinate client referrals and manage correspondence; assist with administrative requirements for programs and workshops; support junior staff with task allocation and priority setting; process invoices and reconcile payments; coordinate property, asset, IT and travel requirements; support quality assurance, compliance, audit and operational reporting activities