Technical Support Specialist
Core
Second point of contact for global customers to solve complex technical and operational questions regarding voice, SMS, WhatsApp, and AI integrations.
Role type
Technical Support Specialist
Builds
Customer success and operational stability for Aircall's communication platform
Domain
Customer Communications Platform (Voice, SMS, WhatsApp, AI)
Deliverable
client delivery
Required skills
technical troubleshooting, operational problem solving, product knowledge, cross-functional collaboration, white-glove service
Preferred skills
international team collaboration, follow-the-sun model adaptability
Technologies
Aircall platform, voice/SMS/WhatsApp integrations
Responsibilities
Solve complex technical and operational questions for customers, collaborate with Success, Engineering, Product, Onboarding, and Sales teams, provide white-glove service to help customers leverage products and grow their business
Seniority
Individual Contributor