Customer Service Coordinator - Sydney Airport
Core
Link between customers and the workshop team to ensure exceptional service experiences for airport ground support equipment rentals and maintenance.
Role type
Customer Service Coordinator
Builds
Customer relationships and service delivery for airport GSE operations
Domain
Aviation / Ground Support Equipment (GSE)
Deliverable
client delivery
Required skills
proactive communication, relationship building, problem solving, stakeholder management, report preparation, issue escalation
Preferred skills
calm under pressure, anticipating customer needs, solution-focused approach
Responsibilities
Build and maintain strong relationships with customers; communicate equipment availability, repair progress, and service timelines; act as a bridge between customers and the workshop team; lead and participate in customer meetings; prepare and share operational reports; resolve customer queries and escalate issues; support workshop leadership with timely communication.
Seniority
Individual Contributor