Help Desk Junior di primo livello
Core
Providing Level 1 IT support for a client in the broadcasting and television sector, handling hardware and software troubleshooting via a ticketing system.
Role type
Junior Help Desk Technician
Builds
IT support services for a media/radiotelevision client
Domain
Information Technology / Broadcasting
Deliverable
client delivery
Required skills
Basic computer knowledge, hardware troubleshooting, software troubleshooting, ticketing system management, Microsoft Office proficiency
Responsibilities
Managing user requests via a ticketing system, performing basic troubleshooting on hardware and software issues, assisting users in resolving technical anomalies
Seniority
Junior, entry-level with mentorship
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