Customer Success Manager, Enterprise
Core
Manage a portfolio of 30–50 enterprise accounts for a homecare technology platform, driving net retention, adoption, and expansion through strategic partnership and executive alignment.
Role type
Senior Customer Success Manager (Enterprise SaaS)
Builds
Homecare ecosystem connecting patients, providers, and managed care organizations
Domain
Healthcare technology / Home care
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise account management, executive stakeholder engagement, net retention strategy, business review leadership, technical concept translation, generative AI prompt engineering, data analytics, CRM proficiency
Preferred skills
Healthcare technology experience, Medicaid program knowledge
Technologies
Gainsight, Salesforce, Generative AI tools
Responsibilities
Own end-to-end customer lifecycle from onboarding to renewal/expansion; Monitor customer health and mitigate risks; Lead strategic business reviews with senior client leadership; Collaborate with Product, Sales, and Support teams; Utilize customer data to identify trends and drive value.
Seniority
Senior, hands-on IC
