Solution Consultant, Connect EMEA
Core
Guide new Connect customers through end-to-end onboarding, configure accounts, troubleshoot blockers, and equip clients to independently onboard sellers.
Role type
Solution Consultant (Customer Success/Onboarding)
Builds
Mirakl Connect ecosystem for marketplace operators and sellers
Domain
Marketplace technology / B2B SaaS
Deliverable
client delivery
Required skills
Customer onboarding, hands-on enablement, clear communication, operational rigour, cross-functional collaboration, troubleshooting
Preferred skills
Spanish or Italian proficiency, advanced degree
Technologies
Mirakl Connect, Salesforce, Gong, Google Workspace, Confluence, Dust, Catalog Transformer
Responsibilities
Lead onboarding sessions and configure accounts for new Connect customers, provide training and documentation to enable client self-service, develop expertise in Catalog Transformer to support sellers, track onboarding progress and deliver feedback, collaborate with Sales, Product, and Data Science teams.
