Service Delivery Manager (Telecoms)
Core
Ensure SLAs are met for service and support contracts, manage client communication, and oversee service delivery cycles.
Role type
Service Delivery Manager
Builds
Customer solutions and service support
Domain
Telecoms
Deliverable
client delivery
Required skills
SLA management, service delivery cycle management, service assurance cycle management, performance monitoring, handover process management, third-party provider management, relationship management, cost efficiency analysis, incident tracking, request tracking, stock management, account management
Preferred skills
Project Management & Service Management qualification, problem-solving, independent work, collaboration, verbal and written communication, analytical and strategic thinking, customer-driven approach
Technologies
None stated
Responsibilities
Manage service delivery and assurance cycles, monitor service performance and timelines, ensure efficient handovers between sales/procurement/finance, manage third-party providers, establish long-term customer relationships, drive cost efficiency, handle incident and request tracking, manage stock and accounts
Seniority
Mid-level, hands-on manager