ServiceNow Business Process Consultant

## Role summary Cognizant is looking for a ServiceNow Business Process Consultant with strong hands-on experience in ServiceNow Strategic Portfolio Management (SPM) to lead process discovery, solution design, and implementation advisory across portfolio, demand, project and resource management. You will work with business stakeholders and IT teams to translate business needs into fit-for-purpose ServiceNow SPM solutions, aligned to governance, controls and public-sector operating requirements. ## Responsibilities - Lead end-to-end business process consulting for ServiceNow initiatives, with primary focus on ServiceNow SPM (Portfolio, Demand, Project/Agile, Resource, Financials, and reporting/analytics as applicable). - Facilitate workshops to capture as-is/to-be processes, pain points, controls, data requirements and success measures; document outcomes using clear process narratives and user stories. - Translate business requirements into solution designs including process flows, role model, data model, integrations, governance and operating procedures. - Advise on SPM operating model design (intake and triage, prioritisation, funding, stage gates, portfolio reviews, benefits tracking) and ensure alignment with the client's governance needs. - Configure and guide implementation of SPM capabilities (e.g., demand intake, portfolio planning, project execution, resource assignment, time/expense, financial planning) in partnership with platform/implementation teams. - Define KPI and reporting requirements and support dashboard design for portfolio health, delivery performance, resource capacity and financial visibility. - Support data migration planning, data quality rules, and cutover activities for SPM entities (demands, projects, tasks, resources, cost plans, etc.). - Work with integration teams to define integration requirements (e.g., identity, HR, finance, collaboration tools) and ensure end-to-end process integrity. - Drive change management readiness: stakeholder communications, training approach, adoption metrics, and hypercare support. - Ensure solutions adhere to ServiceNow best practices, client's security and compliance requirements, and maintainability standards. ## Requirements - Degree in Information Systems, Computer Science, Business, Engineering, or equivalent practical experience. - Proven experience as a Business Process Consultant / Business Analyst / Functional Consultant on ServiceNow implementations, with strong, demonstrable experience in ServiceNow SPM. - Hands-on knowledge of portfolio and project management processes, demand management, governance and prioritisation frameworks, and resource/capacity management. - Experience eliciting requirements, leading workshops, and producing functional specifications, user stories, process maps, and test scenarios. - Ability to partner with technical teams on configuration decisions, integration requirements and data migration considerations. - Strong ## Nice to Have ## Benefits