Platform Engineer
Core
Configure and implement cloud contact center solutions, handling integrations, IVR, and digital channels for customers.
Role type
Senior IC platform configuration engineer (professional services)
Builds
Contact center implementations and integrations for enterprise clients
Domain
Cloud contact center software / Telephony
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud computing, VoIP, IVR, Call Center operations, CRM/Lead Management, Digital Engagement channels (Email, Chat, SMS), API integration, System configuration, Solution testing, Production rollout
Preferred skills
Salesforce, Velocify, NetSuite, Zendesk, Five9 VCC offerings
Technologies
Salesforce, NetSuite, Velocity, Five9, APIs, HTML
Responsibilities
Lead requirements gathering, configuration, product training, solution testing, and production rollout; Handle escalated implementations requiring technical expertise; Act as Project Engineer or Solution Architect based on project needs; Provide expert recommendations for Contact Center Solutions.
Seniority
Mid-Senior, hands-on IC