ITSM Test Lead
Core
Leading testing efforts for IT Service Management (ITSM) solutions to ensure high-quality delivery.
Role type
ITSM Test Lead
Builds
ITSM solutions
Domain
IT Service Management / Enterprise Software
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Test planning and execution, Functional testing, Test evaluation, Troubleshooting, Root cause analysis, ITIL 4 Foundation principles
Preferred skills
ServiceNow Automated Test Framework experience, Defence project experience
Technologies
ServiceNow
Responsibilities
Develop and execute comprehensive test plans, test cases, and test scripts; Collaborate with cross-functional teams to identify and prioritize testing requirements; Conduct root cause analysis and troubleshoot issues; Contribute to the development and continuous improvement of testing methodologies, processes, and tools; Apply ITIL 4 Foundation principles to support process design.
