B2O Service Delivery Coordinator (Teaching)
Core
Coordinate end-to-end operational delivery of English language and professional skills programmes for corporate and government clients.
Role type
Service Delivery Coordinator (Teaching)
Builds
B2B and B2G training programmes
Domain
Education / Language Training
Required skills
operations, customer management, learner administration, scheduling, financial processes, reporting, certification management, relationship management, record keeping
Preferred skills
SAP, Salesforce, sales experience, other Black Sea/Wider Europe languages
Responsibilities
Coordinate operational delivery of B2B and B2G training programmes; Support learner onboarding, registration, scheduling and course administration; Manage invoicing, payment tracking, reporting and other financial processes; Coordinate course feedback, monitoring and evaluation activities, reporting and certification; Build and maintain positive relationships with clients; Work closely with account management, academic and operational teams; Maintain accurate records and reporting within relevant systems and platforms.
