Account Support Manager/ B2B Customer Service Manager
Core
Manage relationships with key B2B accounts (businesses, schools, universities, governmental organizations) to deliver customer success and ensure they achieve their goals.
Role type
Senior IC Account Support Manager
Builds
Customer success outcomes for B2B clients in education, arts, and culture sectors
Domain
Education, Arts, Culture, Language
Deliverable
product features
Required skills
Account management, B2B service delivery, CRM proficiency, commercial administration, data analysis, team supervision
Preferred skills
Sales experience, marketing qualifications, relationship management
Technologies
Salesforce, Microsoft Office
Responsibilities
Oversee client onboarding and service requests, monitor service quality, supervise Account Support Officers, analyze client data and prepare performance reports, manage commercial administration (invoicing, debt control, contracts), coordinate with internal teams to improve customer experience
Seniority
Mid-Senior, hands-on IC with team leadership responsibilities
