Customer Service and Sales Assistant (Auto Entrepreneur) - Casablanca
Core
Deliver customer service and drive sales for English language and Exams services, guiding customers to book consultations, tests, and exams while maintaining CRM records.
Role type
Customer Service and Sales Assistant
Builds
English language courses, placement tests, and exam registrations for international students
Domain
Education (Language & Exams)
Deliverable
product features
Required skills
Customer service, sales, English communication, CRM management, payment processing
Preferred skills
Tele-sales, education sector experience, CRM knowledge
Responsibilities
Respond to enquiries across face-to-face, phone, email, and social media; guide customers to book services; meet sales targets and KPIs; process payments and manage refunds; maintain accurate CRM records; conduct outbound calls to improve conversion rates.
Seniority
Individual Contributor