People ServiceDesk Executive
Core
Provide 1st and 2nd level HR admin support and manage HR technology systems for countries not supported by a Managed Service Provider.
Role type
HR Operations Executive (Service Desk)
Builds
HR admin processes, system configurations, and employee lifecycle management for out-of-scope countries.
Domain
Human Resources / Global Business Services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
HR administration, HR technology systems (SuccessFactors, MYHR), contract management, data reporting, stakeholder communication, time management
Preferred skills
Background screening knowledge, customer service principles, troubleshooting skills
Technologies
SAP SuccessFactors, MYHR, SuccessFactors
Responsibilities
Provide 1st and 2nd level support to staff via email and mobile app; manage role-based permissions in Employee Central, Learning, and Recruitment modules; validate position changes and convert positions to Mass positions; update master data and picklists; generate country-specific HR reports; escalate regional/global requests to managed service providers; support pre-appointment screening.
Seniority
Junior, individual contributor
