Account Support Officer

Sofia,BulgariaFull-time€1k2026-10-20 → 2026-10-22

Core

Building and managing strong relationships with Business-to-Organisation (B2O) accounts across Europe, including businesses, schools, universities, and government organisations.

Role type

Account Support Officer (B2O)

Builds

Customer success, onboarding, delivery quality, and data reporting for B2O clients

Domain

Education, Culture, Language, and Creativity (Non-profit/NGO)

Deliverable

client delivery

Required skills

Sales and/or account/customer management, Relationship management, CRM management, Data reporting and analysis, Contract and financial process management, Stakeholder coordination

Preferred skills

B2O Sales experience in education/government, English Language Teaching and/or Assessment experience, Salesforce or similar CRM familiarity

Responsibilities

Onboarding new B2O clients and ensuring effective setup across systems, Training partner stakeholders, Managing customer enquiries and service requests, Generating accurate data and reporting on delivery and outcomes, Supporting financial and operational processes (invoicing, payments, contracts), Identifying business development opportunities within existing accounts

Seniority

Individual Contributor

About britishcouncil

The British Council is the UK’s international organisation for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections, and engendering trust.