Community Operations Officer, China Exams
Core
Lead customer service operations for the IELTS WeChat community in China, managing a third-party team to deliver counseling, engagement, and conversion activities.
Role type
Community Operations Lead (Customer Service)
Builds
WeChat community engagement and IELTS exam conversion
Domain
Education / Language Testing
Deliverable
product features
Required skills
Customer service experience, IELTS knowledge, British Council familiarity, Team management, Content deployment, Conversion strategy execution
Preferred skills
WeChat community operations experience
Responsibilities
Manage day-to-day WeChat community operations and assign tasks to agents; Drive IELTS conversion strategy by collecting customer needs and supporting conversion actions; Organize content deployment and engagement initiatives; Manage third-party service team performance through training and SOPs; Ensure compliance with safeguarding and data protection policies.