Manager Customer Success
Core
Manage end-to-end onboarding, adoption, and change management for new VIASignal clients to ensure platform readiness and usage.
Role type
Manager, Customer Success (Client Rollout & Adoption)
Builds
VIASignal platform adoption and client onboarding
Domain
SaaS / Global Workforce Management
Deliverable
product features
Required skills
stakeholder management, change management, project management, data analysis, training material development, program coordination
Preferred skills
SaaS rollouts, client experience, global matrixed organizations, Power BI, Excel, Microsoft 365
Responsibilities
Manage end-to-end onboarding for new clients, drive platform adoption, coordinate superuser community, produce adoption reporting, support project management activities
Seniority
Manager, hands-on IC