Local IT Support Specialist - UK & Ireland
Core
Deliver first- and second-line IT support to employees across the UK & Ireland, resolving incidents and managing end-user technology issues.
Role type
Local IT Support Specialist
Builds
Reliable end-user computing environments and local IT services for Boston Scientific employees
Domain
Healthcare / Medical Devices
Required skills
Windows 11 support, Microsoft 365 administration, ServiceNow, incident management, hardware deployment, meeting-room technology support, troubleshooting, IT asset lifecycle management
Preferred skills
ITIL Foundation, Apple device support, networking fundamentals (TCP/IP, LAN, WAN, Wi-Fi), video-conferencing tools
Technologies
Windows 11, Microsoft 365, ServiceNow, Microsoft Teams, Zoom, Logitech
Responsibilities
Resolve first- and second-line IT incidents and service requests; Manage end-user devices including laptops and mobile devices; Support onboarding and offboarding activities; Maintain local IT services like printers and meeting-room tech; Create and update technical documentation; Coordinate escalations to regional and Global IT teams.
Seniority
Mid-level, hands-on IC