Product Support Specialist
Core
Provide technical support for medical devices used in clinical neurophysiology and sleep medicine via phone and remote tools.
Role type
Product Support Specialist (Medical Devices)
Builds
Customer confidence and operational success for Cadwell's clinical neurophysiology and sleep medicine product line
Domain
Healthcare / Clinical Neurophysiology / Sleep Medicine
Deliverable
client delivery
Required skills
Hardware troubleshooting, software troubleshooting, networking issue resolution, product configuration guidance, proactive customer follow-up, complex problem solving
Preferred skills
Sleep/EEG technician experience, help desk or network support experience, knowledge of Citrix and storage systems
Technologies
Citrix, WAN/LAN topologies, virtual environments, server management
Responsibilities
Guide customers through product operation, configuration, and best practices; Troubleshoot hardware, software, and networking issues; Participate in weekend support and on-call rotations for after-hours escalations
Seniority
Individual Contributor, mid-level (via careerplan.io/jobs/4425970009-product-support-specialist-at-cadwell)