Manager
Core
Lead global mobility and immigration service delivery, client coordination, and shared services operations for a global mobility firm.
Role type
Manager, global mobility and immigration operations
Builds
Global mobility and immigration case delivery, client service, and shared services operations
Domain
Global mobility, immigration, HR operations
Deliverable
client delivery
Required skills
Global mobility and immigration processes, case management, people management, client relationship management, analytical reporting, problem-solving
Preferred skills
Immigration, global mobility, HR operations, client delivery, shared services
Technologies
Case management systems, Excel, dashboards, shared service tools
Responsibilities
Lead global mobility and immigration case delivery across multiple clients or jurisdictions; Oversee case allocation, workload management, timelines, and service quality; Act as the primary escalation point for complex immigration, mobility, and client service matters; Manage client relationships, status calls, service reviews, and operational governance; Review reports, dashboards, trackers, and client updates for accuracy and completeness; Supervise and coach Associates and Senior Associates on process, quality, and stakeholder communication; Ensure compliance with immigration requirements, client service standards, data privacy, and internal controls; Identify delivery risks, resolve issues, and escalate strategic concerns where needed; Partner with shared services teams, vendors, legal teams, HR, and business stakeholders; Drive continuous improvement, standardization, automation, and knowledge management initiatives; Support onboarding, training, performance feedback, and capability building within the team.
Seniority
Manager, team leadership and operations oversight