Uptime Market Area Quarterback
Core
Own key performance outcomes for dealership service excellence, focusing on reducing Repair Order (RO) Duration, Reacquired Vehicle (RAV) spend, and improving 7- and 29-Day Containment uptime metrics.
Role type
Senior operational performance manager (automotive dealership network)
Builds
Operational improvement plans and data-driven strategies for dealership service teams
Domain
Automotive industry + dealership operations
Required skills
RO duration management, RAV reduction, data analytics, root cause analysis, dealer performance planning, cross-functional communication, project management, travel management
Preferred skills
Ford dealership experience, Uptime Assist tool proficiency, warranty process management, change management, advanced data visualization (Power BI, SQL)
Responsibilities
Educate dealer management on RO duration monitoring, analyze metrics to identify at-risk dealerships, develop tailored action plans for underperforming dealers, facilitate cross-organizational communication and escalation, drive best-in-class field support and coaching, conduct root cause analysis on repair process issues, track solution effectiveness against containment metrics
Seniority
Senior, hands-on IC