Customer Success Manager
Core
Build front-line relationships with dealership clients, analyze performance data to optimize success, and influence customer lifetime value through high product adoption.
Role type
Customer Success Manager (B2B SaaS)
Builds
Customer Data Platform (CDP) solutions for automotive dealerships
Domain
Automotive retail / B2B SaaS
Deliverable
production ML models (via careerplan.io/jobs/54-002-5E-B69-customer-success-manager-at-fullpath)
Required skills
B2B customer success experience, data analysis, CRM systems, ROI communication, churn risk identification, cross-functional collaboration
Preferred skills
Google Adwords certification, Google Analytics (GA4) certification
Technologies
Google Adwords, Google Analytics (GA4), CRM systems
Responsibilities
Build relationships with dealership clients, execute frameworks to communicate ROI and minimize churn, analyze customer performance data, collaborate on plans to optimize revenue, understand customer business models to position adaptive insights.
Seniority
Mid-level, hands-on IC