Business Analyst
Core
Analyze CMDB data-quality issues, translate stakeholder needs into business requirements, and coordinate process improvements for IT Service Management and Asset Management.
Role type
Business Analyst (ITOM/ITAM)
Builds
CMDB data quality initiatives, Event Management MVP rollout, and IT process enhancements
Domain
Automotive / Enterprise IT Service Management
Required skills
Business Analysis, IT Service Management, IT Asset Management, Stakeholder Management, Process Improvement, Data Modeling, Requirement Gathering, Project Tracking
Preferred skills
Common Service Data Model (CSDM), ServiceNow (CSA/CIS-ITSM/CIS-HAM), ITIL Foundation, Event Management, Matrixed Enterprise IT
Technologies
ServiceNow, CMDB, Jira, CSDM
Responsibilities
Analyze CMDB data-quality issues and coordinate sustainable solutions; Triage incoming requests and clarify requirements with stakeholders; Identify opportunities to improve business and IT processes; Gather, document, and translate stakeholder needs into clear business requirements; Coordinate communications, documentation, and training; Track initiative status, risks, and dependencies; Partner with cross-functional teams on process and technology initiatives.
Seniority
Mid-level, hands-on IC