Business Analyst I - IT Asset Management - Warrenville
Core
Maintain and update IT hardware asset records in ServiceNow, support physical inventories, and ensure compliance with lifecycle standards for a healthcare system.
Role type
Business Analyst I (IT Asset Management)
Builds
Accurate CMDB records, hardware procurement processes, and asset lifecycle transaction workflows
Domain
Healthcare / IT Asset Management
Deliverable
dashboards & analysis
Required skills
ServiceNow Hardware Asset Management, data entry, data normalization, report generation, process documentation, hardware lifecycle knowledge, Microsoft Office proficiency
Preferred skills
HAM-CIS, CHAMP, CITAM, ITIL 4 Foundation, 3–5 years of relevant experience
Technologies
ServiceNow, Excel, Visio, Teams
Responsibilities
Maintain and update CMDB records through data entry, normalization, and validation; Support scheduled physical inventories and reconcile differences among physical assets, ServiceNow records, and financial records; Process hardware asset lifecycle transactions in ServiceNow HAM; Produce standard reports and dashboards for asset visibility; Assist with audit evidence collection and compliance checks; Collaborate with purchasing to improve hardware procurement processes.