Technicien support de proximité H/F - Anglais bilingue
Core
Providing Level 1 and 2 technical support to users by diagnosing and resolving hardware and software issues.
Role type
Level 1/2 IT Support Technician
Builds
IT support services for clients
Domain
IT Services / Managed Services
Deliverable
client delivery
Required skills
hardware troubleshooting, software troubleshooting, ticketing system management, incident tracking, process improvement, bilingual English communication
Preferred skills
strong interpersonal skills, collaborative mindset, adherence to procedures
Technologies
ticketing systems
Responsibilities
Provide Level 1 and 2 technical support, diagnose and resolve hardware and software problems, manage assistance requests via ticketing, track incidents to resolution, collaborate on complex incidents, improve service processes
Seniority
Entry-level to Junior, first significant experience required
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