Customer Engagement Coordinator
Core
Acts as the primary customer point-of-contact for Product Line operations, managing service delivery, contract revenue, profitability, and receivable management while ensuring compliance with contractual agreements.
Role type
Customer Engagement Coordinator
Builds
Service delivery operations and customer relationships for Product Line contracts
Domain
Professional Services / Energy (SLB)
Deliverable
client delivery
Required skills
Contract management, revenue management, service delivery coordination, customer relationship management, cost estimation, risk assessment, invoice dispute resolution, service quality monitoring
Preferred skills
Sales lead identification, account planning, technical solution adoption
Technologies
Business systems for service delivery visibility, field ticketing systems (via careerplan.io/jobs/563499732394619-customer-engagement-coordinator-at-slb)
Responsibilities
Capture and update customer activity for service delivery visibility, identify and capture sales leads outside existing contract terms, compile and review cost estimates for technical proposals, assess job risks during requirement analysis, communicate recommendations to mitigate unplanned events, ensure accurate and on-time delivery of job deliverables, coordinate regular service quality meetings with the customer, proactively identify and resolve invoice disputes, evaluate customer feedback via satisfaction reports and performance reviews
Seniority
Individual Contributor