Customer Engagement Coordinator
Core
Serve as the primary client contact during service delivery, managing commercial opportunities, service quality metrics, and billing disputes within the oil and gas sector.
Role type
Customer Engagement Coordinator
Builds
Service delivery operations for oil and gas clients
Domain
Oil and Gas / Energy
Deliverable
client delivery
Required skills
Oilfield operations experience, commercial orientation, service quality management, billing dispute resolution, risk management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Act as the main point of contact for clients during service delivery; Identify commercial opportunities within and outside contractual terms; Coordinate service quality meetings and track feedback; Ensure accurate and timely delivery of deliverables; Proactively resolve billing disputes and manage operational risks
Seniority
Mid-level (5+ years experience)