Sr Assistant, Front Office with Spanish language skills
Core
Senior Assistant managing daily customer service front office operations, portfolio management, billing, orders, payments, and dispute resolution for the Spanish market.
Role type
Senior Customer Service Front Office Assistant
Builds
Customer service excellence and efficient order-to-cash processes for the Spanish Business Unit
Domain
Consumer Goods / Beverage Distribution
Required skills
Client portfolio management, SAP, Order to cash process, Financial analysis, Dispute resolution, Collections management, Reporting tools (Excel, BW, BI, PowerBI), Account reconciliation (via careerplan.io/jobs/563087417346524-sr-assistant-front-office-with-spanish-language-skills-at-ccep)
Preferred skills
Process improvement, Internal control compliance, Customer portal training, Stakeholder management
Technologies
SAP, Excel, BW, BI, PowerBI, MyCCEP
Responsibilities
Manage assigned customer portfolio and monitor accounts via financial analysis; Handle billing, order, payment, and banking queries via phone, email, and portal; Analyze and resolve customer disputes; Support monthly/annual closing activities; Train customers on self-service portal usage; Identify account deterioration and escalate critical issues; Maintain SOX compliance and internal controls.
Seniority
Senior, hands-on IC