Senior Specialist: Commercial & Channel Operations
Core
Senior specialist accountable for controlled operational execution, validation, and continuous optimization of commercial deals across Consumer channels, converting priorities into compliant deal outcomes.
Role type
Senior Specialist, Commercial & Channel Operations
Builds
Deal configurations, commercial programs, and channel automation capabilities for a telecommunications operator
Domain
Telecommunications / Consumer Channels
Required skills
Deal validation, competitor offer scoring, SLA management, cross-functional coordination, risk identification, process optimization, program delivery, quality assurance, root-cause analysis
Preferred skills
Technical architecture understanding, investment decision authority, automation strategy insight
Technologies
Deal management systems, channel automation platforms, governance tools
Responsibilities
Own specialist operational workflow for Deal Match requests including validation and competitor-offer scoring; Provide dedicated deal support to retention and saves environments; Coordinate readiness and loading of approved deals across channels; Lead deal and channel-operations workstreams for cross-business programs; Act as business subject-matter expert for deal automation capabilities; Apply prescribed controls and identify risks across deal creation and loading; Monitor performance metrics and recommend process improvements
Seniority
Senior, hands-on IC