Service & Transition Manager
Core
Drive consistent, ITIL-aligned service management practices across Cyber Prevent platforms to reduce cyber and operational risk.
Role type
Senior IT Service & Transition Manager
Builds
Cyber Prevent service platforms and operational models
Domain
Cybersecurity / IT Service Management
Required skills
ITIL service management, service design, service transition, stakeholder engagement, structured problem-solving, data and trend analysis, service documentation, cross-functional collaboration, continuous service improvement (CSI), operational readiness
Preferred skills
Cyber Security experience, Agile delivery mindset, experience in large global technology environments
Technologies
ITIL, Cyber Prevent platforms
Responsibilities
Develop and maintain end-to-end service documentation for Cyber Prevent platforms; Align documentation with service architecture, business requirements, ITIL processes, SLAs, KPIs and KRIs; Lead the transition of new services and enhancements into operations; Facilitate service acceptance and sign-off into live operations; Lead cross-domain Continuous Service Improvement (CSI) initiatives; Use data and trend analysis to identify service issues and improvement opportunities; Drive proactive service optimisation, improved performance and incident reduction.
Seniority
Senior, hands-on IC
