Deputy General Manager_Siebel CRM Technical Lead
Core
End-to-end production support and operational stability for Oracle Siebel CRM platforms in the telecom industry, ensuring service availability and driving continuous improvement.
Role type
Senior IC Siebel CRM Technical Lead (Deputy General Manager)
Builds
Production support for Oracle Siebel CRM, associated platforms, and end-to-end operations
Domain
Telecom IT / BSS (Business Support Systems)
Required skills
Oracle Siebel CRM production support, Siebel EAI/Configuration/Workflow/scripting, Unix/Linux administration, Oracle SQL, major incident management, SRE practices, automation, stakeholder/vendor management, ITIL framework, monitoring tools (Dynatrace, AppDynamics, Kibana, Splunk, Zabbix)
Preferred skills
Cloud, Containers, Kubernetes, Oracle BRM/OSM/FMW integrations
Responsibilities
Own end-to-end operational accountability for Oracle Siebel platforms; Lead P1/P2 major incident management and service restoration; Drive Problem Management and root cause analysis; Apply SRE practices to improve service stability; Lead and mentor L2 support engineers; Manage engagement with Oracle and third-party vendors
Seniority
Senior, hands-on IC with leadership responsibilities
