Associate Customer Success Manager
Core
Liaison between customer and Five9 to address issues, concerns, and questions while providing effective solutions and ensuring timely delivery of solutions.
Role type
Associate Customer Success Manager
Builds
Customer experience and solution delivery for cloud contact center software users
Domain
Cloud contact center software / Customer Success
Deliverable
product features
Required skills
Project management, issue escalation handling, product functionality understanding, multi-project management
Preferred skills
Customer Success, Account Management, Business Development
Technologies
Five9 products and support processes
Responsibilities
Act as trusted partner for customers on use-case and product functionality; Quarterback cross-functional teams on behalf of the customer; Ensure timely and successful delivery of solutions; Assist with high severity requests or issue escalations
Seniority
Associate, individual contributor