Customer Relations Specialist
Core
Schedule service visits for pest control technicians, manage customer appointments, and optimize routes to minimize drive time.
Role type
Customer Service Specialist (Pest Control Operations)
Builds
Service appointment schedules and optimized technician routes
Domain
Pest control / Home services
Required skills
Scheduling, route optimization, customer communication, database management, time management, Microsoft Office proficiency
Preferred skills
Customer service experience, sales experience
Technologies
Windows-based systems, Web-based scheduling systems, Microsoft Office
Responsibilities
Answer incoming and make outbound calls to schedule and confirm service appointments; Navigate scheduling systems to optimize technician routes and minimize drive time; Update and maintain customer database with accurate information; Resolve customer issues and reschedule unserviced accounts within 24 hours; Participate in quality assurance processes.
Seniority
Entry-level, no industry experience required