Office Admin
Core
Coordinate customer service, scheduling, and administrative operations for a home services company, ensuring smooth project flow from lead intake to completion.
Role type
Customer Care & Administrative Coordinator
Builds
Customer service workflows, appointment schedules, and office operations for home services projects
Domain
Home services / Construction / Property management
Deliverable
product features
Required skills
Customer service, scheduling, data entry, invoicing, calendar management, social media coordination, Microsoft Office, Google Workspace
Preferred skills
CRM software, Housecall Pro, home services industry experience, construction, HVAC, plumbing, electrical, restoration, insurance, real estate
Responsibilities
Answer incoming phone calls and respond to customer inquiries, schedule estimates and service appointments, confirm appointments and communicate schedule changes, conduct customer satisfaction follow-up calls, request Google reviews, follow up on outstanding estimates to convert leads, maintain customer records and job notes, assist with invoicing and deposit collection, coordinate calendars for owner and project managers, coordinate social media content and project photos, assist with email marketing campaigns, organize digital files, assist with purchasing office supplies
Seniority
Individual Contributor, entry to mid-level
