Customer Success Manager
Core
Managing and growing relationships with a portfolio of LayerZero customer accounts, primarily chains and mid-level accounts, to drive product adoption and utilization.
Role type
Customer Success Manager (B2B SaaS/Infrastructure)
Builds
LayerZero's cross-chain messaging protocol and interoperability infrastructure
Domain
Web3, Blockchain, Interoperability
Deliverable
product features
Required skills
Account strategy, onboarding and education, stakeholder management, product adoption, health monitoring, issue resolution, community engagement
Preferred skills
Technical expertise in blockchain/Web3
Responsibilities
Develop tailored account strategies to drive growth and adoption; Lead user onboarding and deliver educational resources; Proactively engage with users to understand goals and challenges; Monitor and analyze user engagement metrics; Serve as primary point of contact for inquiries and issues; Represent the company in Web3 and blockchain communities
Seniority
Mid-level (2-5 years experience)