Support Trainer - EMEA
Core
Design, develop, and deliver training programs for new hires and ongoing development of the Support team to ensure exceptional customer service and product knowledge.
Role type
Support Trainer (Training Program Design & Delivery)
Builds
Onboarding and continuous training programs for Support teams
Domain
B2B SaaS (Talent Management/Hiring Software)
Required skills
Training program design, workshop facilitation, instructional design, data analysis, coaching, product knowledge translation, stakeholder collaboration
Preferred skills
Experience in B2B SaaS support, ability to work in ambiguity, data-driven mindset
Technologies
Internal support tools, learning management systems, video creation tools
Responsibilities
Design and deliver training programs covering product knowledge and processes; Facilitate workshops, one-on-one coaching, and asynchronous learning; Create training materials (guides, videos, tutorials); Measure training effectiveness using performance data; Handle support tickets to maintain frontline familiarity
