Technical Program Manager (Germany)
Core
End-to-end delivery owner for AI conversational agent solutions to enterprise clients, bridging business objectives and engineering reality.
Role type
Technical Program Manager (TPM)
Builds
AI conversational agent platform for voice, chat, and email
Domain
Enterprise AI / Customer Support
Deliverable
production ML models | product features
Required skills
Delivery leadership, technical scoping, requirements translation, performance analysis, client strategy, SLA definition
Preferred skills
German language proficiency, experience with AI agents
Technologies
AI agents, conversational platforms
Responsibilities
Own implementation lifecycle and orchestrate timelines across Product, Engineering, and Client teams; Translate business goals into actionable project requirements and success metrics; Convert client needs into precise project tickets and blueprints for Agent Engineers; Monitor and analyze AI agent performance against business KPIs; Act as main client interface to prove solution value and scope new AI use-cases